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Quality service is a top priority at The Village and there are many practices in place that support our effort to maintain high quality in everything we do. Our Quality Assurance Program is an ongoing process of monitoring what we do and how well we do it. Teams meet regularly to review current issues, trends and areas for improvement based on both internal and external sources of information. Some specific components of the program include protecting client privacy and rights, reviewing feedback from clients and other stakeholders, reviewing the quality of records, measuring outcomes, monitoring issues of risk, and discussing future strategies and possibilities for improvement.
As a component of our ongoing pursuit for high quality, the agency voluntarily participates in accreditations through the Council on Accreditation (COA) and the National Association for the Education of Young Children (NAEYC). Founded in 1977 by the Child Welfare League of America, COA currently accredits over 1,800 organizations in several countries. COA views accreditation as a catalyst for change that builds on an organization's strengths and helps it achieve better results in all areas. Founded in 1926, NAEYC has become the nation's premier organization for early childhood professionals—setting research-based standards and providing resources to improve early childhood program quality, enhance the professional development and working conditions of program staff, and to help families learn about and understand the need for high quality early childhood education. View NAEYC fact sheet here.
  
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Quality Assurance Highlights:
- During the 4th quarter of 2009, The Village received 459 client surveys which included the question “Would you give The Village an excellent rating?” 401 clients (87.36%) answered “Yes” to that question. We also gather feedback from referral sources, volunteers, and other stakeholders. Surveys are requested from stakeholders to ensure our services match the intended goals and we continue to provide great customer service.
- Click here to a see graph of historical survey results
- During 2009, The Village closed over 9,400 cases. Within those cases, Village clients, together with their service providers, set and worked on over 12,500 goals established specifically for them based on their needs. Clients accomplished 75% and partially accomplished 13% of their established goals. The Village continually reviews accomplishment of goals and outcomes to ensure services are appropriate and effective for the issues clients are dealing with.
- Click here to see some service-specific outcomes from 2008
- Click here to read some narrative client comments
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