Frequently Asked Questions | The Village Family Service Center

The Village Family Service Center

Frequently Asked Questions

What does The Village do?
Where are you located?
Do I have to come into an office to get help?
Who will know I used Village services?
How do I set up an appointment?
How do I pay for services?
​How can I request the release of my information?
Is The Village religiously affiliated?
What is your mission statement?
What are your core values?
When were you founded?
How many people do you serve?
Are you accredited?
Who leads The Village?
How are you funded?
How can I donate to The Village?

 

What does The Village do?

The Village addresses mental health and other behavioral health needs in communities across North Dakota and Minnesota. Our expertly trained counselors improve the lives of those dealing with a wide range of issuesaddiction, depression, trauma, debt, unplanned pregnancy, and more. We proactively strengthen kids, families, and organizations with additional services such as truancy intervention, mentoring, employee assistance programs, and crisis management services. Our adoption services trace back to our founding as a home for orphaned children in 1891. As times change, our work evolves to meet current community needs.

 

Where are you located?

The Village has offices in 15 communities across North Dakota and Minnesota, including Fargo-Moorhead, Grand Forks, Devils Lake, Minot, Bismarck, St. Cloud, and Alexandria. Please see our Locations page for more information.

 

Do I have to come into an office to get help?

Depending on the service you are seeking, Village services are provided in the office, over the phone, in families' homes, schools, and online. Call 800-627-8220 to learn how the service you are interested in is available.

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Who will know I used Village services?

Without your consent, The Village will not release your information or identify you as a client. Exceptions to this rule may occur when complying with a court order, mandatory reporting of child abuse and neglect, or when imminent risk of harm requires calling emergency services.

 

How do I set up an appointment?

Contact your local office. If you're not sure where to start, call 800-627-8220 and one of our intake specialists will help you.

 

How do I pay for services?

It depends on the service you use – some services have no fees. Other services are covered by insurance, employee assistance programs, and private pay. We accept most major insurance plans, and in some locations offer a sliding fee scale. Payment plans are available.

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How can I request the release of my information?

Record requests are managed through our Health Information department. To obtain your records, or request that we release them to another provider, contact Health Information by calling 800-627-8220 or email us. You can also fax a request to 651-925-0057 (Attn: Records). Please allow 10 working days to process your request.

 

Is The Village religiously affiliated?

The Village is a private nonprofit and is not aligned with any church or religious organization.

 

What is your mission statement?

The mission of The Village Family Service Center is to strengthen individuals we serve through regional community behavioral health services.

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What are your core values?

The Village lives by five core values: 

  • Integrity: We operate in a trustworthy manner, holding ourselves accountable as an organization and individuals.
  • Excellence: We strive for the highest level of quality in all we do.
  • Service: We offer client-centered, compassionate care with an emphasis on collaboration.
  • Communication: We foster a diverse environment that encourages respectful, open and honest dialogue.
  • Stewardship: We utilize our human and financial resources responsibly.

 

When were you founded?

We trace our roots to 1891, with the founding of the North Dakota Children's Home.

 

How many people do you serve?

In 2018, The Village served a total of 89,785 people. The majority of these are employees covered by The Village Business Institute's Employee Assistance Program.

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Are you accredited?

The Village is accredited by the Council on Accreditation of Services for Children and Families (COA), is licensed by the North Dakota Department of Human Services, is a Meets Standards Organization, and is a member of the National Foundation for Credit Counseling, Inc., the Employee Assistance Professionals Association, Inc., Alliance for Children and Families, and Big Brothers Big Sisters America

 

Who leads The Village?

Jeff Pederson is the President and CEO of The Village. He reports to The Village's Board of Directors, which is made up of several community members.

 

How are you funded?

Program revenue is our primary funding source. We also receive funds from several United Way organizations, private grants, individual and corporate contributions, and fundraising events.

 

How can I donate to The Village?

Click on the Donate Now button, or call 800-627-8220 to request a donation form.

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Frequently Asked Questions about The Village Family Service Center