Support the Struggling: How You Can Help Others

7 Ways to Give Support to People with Mental Health Concerns
Asking how someone is goes a long way when they're struggling

At some point, we all "get by with a little help from our friends." And at other times, we're the one supporting a friend in need. Having a strong social support system improves our mental health outcomes and our resiliency, or the ability to bounce back from stressful events.

"While 1 in 5 people will experience a diagnosable mental health condition in their lives, 5 out of 5 people will go through a challenging time that affects their mental health," says Mental Health America. "There are simple things that every person can say or do to help the people in their life who are struggling to get through the tough times."

Here are seven ways you can support people who are struggling, from Mental Health America's Mental Health Month #Tools2Thrive campaign.

7 Ways to Offer Support

1. Practice active listening

Active listening is different than just hearing what a person has to say. A good active listener puts everything aside and gives their complete attention to the person who is talking; asks open-ended questions to get more details about the topic that is being discussed (for example, “And how did that make you feel?”) and takes moments throughout the conversation to summarize what they’ve been told and make sure they are understanding clearly.

2. Ask what you can do

It can be tempting to assume what would be helpful to someone who is struggling, but it’s always better to ask them what they need from you. If you ask and get a response like, “nothing, I’m fine,” off­er up a few suggestions for things you would be willing to do (without being pushy). For instance, you could off­er to come sit with them and watch a movie, cook them a meal, or pick up a few things for them at the store.

3. Don’t compare

If a friend or loved one is going through a tough situation and they come to you for support, you might feel tempted to tell them about something that happened to you and how you were able to get through it. It’s OK to share about similar experiences, but be careful not to compare because it can make someone feel like their pain isn’t valid. For instance, if they are telling you about a breakup, don’t mention how you had a much harder divorce. Focus on what you did to cope with feelings of loss or loneliness.

4. Keep your word

If you have offered your support to someone and told them you would do something, keep your word. When a person is struggling, the last thing they need is to feel abandoned by someone else. If you absolutely can’t honor your promise, make a sincere apology and find another time that you can do what you said you would.

5. Don’t judge

To be truly supportive of someone, you need to put your personal opinions and biases aside. They may be struggling because of a mistake that they made, or you may think that they are overreacting, but you will never know what it is truly like to be that person in this moment, and criticism is not helpful to their recovery.

6. Offer to join them

When someone is going through a time of sadness or uncertainty, their emotions can take over and leave them feeling paralyzed and unable to take care of life’s obligations. Offering to go with someone to help them take care of responsibilities like walking the dog, going to the grocery store, attending doctor appointments, or picking up the dry cleaning can help them feel a sense of accomplishment and lift their spirits.

7. Know when more serious help is needed

Sometimes the support that you can off­er won’t be enough. If you notice that your friend or loved one continues to struggle after weeks or months, they may be showing signs of a mental health condition and likely need professional help. Don’t be afraid to encourage them to seek help from a mental health professional and off­er to help them find a provider if needed.

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