Employee Development and Training
Helping employees grow and develop will enhance motivation, support retention and augment other efforts to develop healthy, strong organizations. For more information, read our Training and Consulting Services guide.
- Developing the Leader in You
- Maintaining Healthy Boundaries
- Disabling Negative Attitudes
- Understanding your Communication Style
- Exceptional Customer Service
- Emotional Intelligence
- Unconscious Bias
To schedule Employee Development and Training, call 800-627-8220 or email VBITraining@thevillagefamily.org.
Developing the Leader in You
Regardless of their role in the organization, anyone can lead. What style do you use? What characteristics are vital for effective leadership?
- Explore key characteristics of successful leaders
- Discuss principles of value-driven leadership
- Custom options: Can be developed to benefit supervisors or all employees
Maintaining Healthy Boundaries
Knowing where to establish healthy boundaries is key for today’s highly connected world:
- Discuss healthy and unhealthy boundaries
- Explore how to set boundary limits at work
- Consider methods of feedback for times when boundaries are crossed
Disabling Negative Attitudes
Chronic complainers or those with negative attitudes can drain the energy of your team and workplace:
- Discuss methods of overcoming the negative and replacing with positive
- Explore how to model and encourage positivity
- Consider avenues to confront the negative “energy vampires”
Understanding your Communication Style
Different communication styles can be positive, but can also increase opportunities for misunderstanding:
- Discover participants’ preferred communication style
- Discuss techniques to enhance communication clarity
Exceptional Customer Service
Superb service keeps your customers happy and returning, so how does it work in your organization?
- Review the standards of excellent customer service models
- Examine how to overcome common barriers to excellence
- Consider how to build processes that ensure quality customer care every time
- Custom options: How to serve difficult customers including how to defuse tension and avoid mistakes, and how to maintain self-confidence and control in difficult situations
Emotional Intelligence
The emotional and social skill set of an individual can shape relationships, ability to cope and daily life:
- Assess personal ability to understand individual emotions and organizational climate
- Consider how to recognize and constructively address problems that have their source in emotional intelligence
Unconscious Bias
Discover the reality of how we make automatic choices, and the impact of these biases on our organizations:
- Explore the definition of unconscious bias and its impact on daily choices
- Consider ways to increase personal and organizational awareness of unconscious bias
- Embrace tools that can help individuals and teams combat unconscious biases
Call 800-627-8220 or email VBITraining@thevillagefamily.org to schedule a training today!
