"Our employees' favorite workshops are from The Village. Why? The trainers provide instruction on things that matter in our workplace. They create a fun and entertaining learning experience and they are respectful of our employees – patient, listening well and answering questions clearly."
Tailored to You
The goal of any training is to meet the needs of your organization. While our courses have been developed for a general audience and not specific to any industry, our team works with you to understand your goals and objectives so we can personalize the content for your organization.
- Trainings can be delivered in-person or online
- Interactive sessions often include a combination of lecture, discussion, participant exercises and various visual aids, including PowerPoint slides and handouts
- If your organization would prefer other training topics, please contact the our office to consult with a trainer regarding a custom topic
Read our Training and Consulting Services guide or explore the training topics below:
- Supervisor Training and Development
- Leadership Training and Development
- Team Training and Development
- Employee Training and Development
- Regulatory and Compliance Topics
- Personal Wellness and Self-Care
- Financial Wellness
Start the Process
Requesting a trainer is easy. Simply call 1-800-627-8220 and ask to speak to the Client Services Associate or email us. You’ll want to schedule a training at least four weeks in advance, since schedules often fill up quickly. You can also book months in advance for special organizational meetings, to ensure the date is held for your team.
Supervisor Training and Development
Well-trained supervisors are essential to any organization’s success. Helping keep the team focused on the mission and vision, interacting with integrity, and living out core values of leadership are all part of an accomplished supervisor’s toolkit. All the sessions below are designed for supervisors or managers.
Supervisor Basics
Whether a refresher course or new skill-builder, the topics are timely and helpful for any supervisor. In addition to addressing the responsibilities of a supervisor, qualities of an effective supervisor, and the importance of trust between supervisors and staff, please select up to 3 of the following topics:
- Hiring
- Onboarding
- Delegating
- Employee Performance
- Managing Peers
- Accountability
Create a Culture of Accountability
Do you understand and appreciate the link between results and the level of accountability of your team?
- Define “accountability”
- Understand the relationship between trust and accountability
- Explore ways to implement successful accountability habits
Motivate and Engage Employees
How important is it that employees are motivated and engaged? Research shows that it is very important, and the organizations that prioritize it are winning:
- Learn the difference between satisfaction and engagement
- Review the research on engagement and retention
- Understand the way supervisors can enhance employee motivation
Constructive Performance Reviews
One of the most challenging roles of a supervisor is conducting effective employee performance reviews:
- Understand the value of effective feedback for employee growth and development
- Consider the purpose, process, and timing of a performance review
- Examine best practices for communicating professional feedback
Contact us if there are specific needs you would like addressed.
Goal Setting
Effective goal setting offers direction, motivation, and accountability, both personally and professionally:
- Realize the relationship between goals and change
- Consider what makes a goal effective
- Practice writing a SMART Goal
Hire the Right People
The process of adding new staff to your team can be challenging and expensive, and you want to get it right the first time:
- Examine the steps in the hiring process
- Explore different reasons for selecting a candidate
- Discuss the interview process
Support Your Team’s Wellbeing
In an ever-changing world it is key to be able to connect with your employees and support their well-being:
- Discover different areas of wellbeing
- Understand the effects of anxiety and stress on the workplace and your employees
- Learn tips and tools for supporting your team's well-being
Supervisor’s Guide to EAP
A valuable tool in a supervisor’s toolkit, the Employee Assistance Program provides support for you and your team:
- Learn what resources are available through The Village EAP
- Discover ways the EAP can assist with concerns
- Explore how the EAP can serve when addressing employee performance concerns
- Hear about strategies for encouraging employee awareness and use of the EAP
Does not use training hours. Schedule with your Account Executive.
Leadership Training and Development
Quality leadership is essential to an organization. The focus of these trainings is to prepare new leaders as well as strengthen existing leaders within your organization.
Develop the Leader in You
Regardless of their role in the organization, anyone can lead. What style do you use? What characteristics are vital for effective leadership?
- Explore key characteristics of successful leaders
- Discuss principles of value-driven leadership
Let us know when you schedule if the audience will be employees or supervisors/managers/leaders
Effective Teams
A team is more than a group of people who all report to the same manager. A team is a group of people with a shared goal who depend on each other to do their part to reach the goal. This course looks at elements of an effective team and/or the leader’s role is helping the team succeed.
- Discuss what makes an effective team
- Learn the stages of team development
- Explore the leaders role on a team
Let us know when you schedule if the audience will be primarily team members or team supervisors.
Trust Building
One of the most significant aspects of an influential leader is the need to establish a trusting relationship:
- Consider what trust is
- Examine what leading with trust looks like
- Discuss the impact of trust/lack of trust on an organization
Organizational Culture
Organizational culture is far more than the holiday celebrations. It’s the decision-making tool that we use, our hiring practices, our communication… it’s how we do things here:
- Look at what organizational culture is and how it can influence success
- Consider ways to develop a positive, thriving culture
- Examine the role of leadership in shaping the culture
Team Training and Development
Topics in this group are designed for all employees, to help everyone on your team grow and learn.
Conflict Resolution
Although often viewed as negative, when understood and addressed, conflict can be very healthy for organizations:
- Explore how conflict can be useful to help teams and organizations change and grow
- Consider steps for effective conflict resolution
Intergenerational Teams
Interacting with people from multiple generations is an important skill set for any organization:
- Examine generational differences, strengths, and similarities
- Discuss the actual concern among generations
- Explore strategies to work effectively across generations
Resiliency
When times are difficult or the challenges keep coming, why are some people better able to adapt and overcome? The short answer is, they have more resiliency. And yes, it can be developed!
- Define resiliency
- Learn the components of resiliency and how to put them into practice
Workplace Diversity Matters
Want to propel your team or organization to be its best? Harness the power of diverse thought and ideas:
- Explore why diversity is an asset to the team or organization
- Discuss how to include and use the diverse strengths
- Consider how to effectively resolve differences
"Engages with the group. Gets you thinking." – Training Participant
Empathy in the Workplace
One of the most valuable skills to have in the workplace is empathy. Knowing how to be empathetic can help you improve communication with others and create great relationships, making for a positive workplace:
- Define empathy and understand how it differs from sympathy
- Discuss importance of empathy in the workplace
- Explore strategies to grow your empathy
Empathy in the Workplace
When we disagree with someone on something important or we’ve been hurt and our emotions are involved, we don’t always know what to do. Learning the skills to have a difficult conversation will help address conflicts before they get too daunting and improve relationships in the process.
- Identify the signs that point to needing to have a conversation
- Gain practical tools and communication techniques to navigate challenging discussions
Employee Training and Development
Helping employees grow and develop will enhance motivation, support retention and augment other efforts to develop healthy, strong organizations.
"The Village EAP is very accommodating to our annual training needs. We appreciate their flexibility, as we have several remote locations and affiliate companies. We are grateful to EAP for facilitating our required annual training for our 400-plus employees. The impact is everlasting!"
Maintain Healthy Boundaries
Knowing where to establish healthy boundaries is key for today’s highly connected world:
- Discuss healthy and unhealthy boundaries
- Explore how to set boundary limits at work
- Consider methods of feedback for times when boundaries are crossed
Effective Communication
Effective communication is essential to the growth and success of your team or organization:
- Investigate critical components to successful communication
- Discuss the variables that impact the effectiveness of communication strategy
- Explore positive ways to enhance your communication
Transparent Communication
It is imperative to understand the importance of communicating with transparency. Not only does it build trust, using transparent communication can assist in creating a happier and more engaged working environment.
- Learn and understand what transparent communication is and its importance in the workplace
- Discuss how to create a transparent working environment
Exceptional Customer Service
Superb customer service keeps your customers happy and returning, so how does it work in your organization?
- Review the standards of excellent customer service models and examine barriers to excellence
- Consider how to build processes that ensure quality customer care every time
De-escalation
Sometimes things get hot. It’s good to know some strategies for cooling things down.
- Identify signs that tensions are escalating
- Discover strategies for what works and what doesn’t
Emotional Intelligence
The emotional and social skill set of an individual can shape relationships, ability to cope and daily life:
- Define emotional intelligence and how it differs from other aspects of our life
- Assess personal ability to understand individual emotions and organizational climate
- Consider strategies to recognize and constructively address areas needing improvement
"The material was very beneficial to what we do." – Training Participant
Unconscious Bias
No one is without bias. Knowing where bias comes from and the impact it has on our thinking and decision-making is key to reducing it.
- Explore the definition of unconscious bias and its impact on daily choices
- Consider ways to increase personal and organizational awareness of unconscious bias
- Embrace tools that can help individuals and teams combat unconscious biases
Civility in the Workplace
In the past two decades, rates of incivility in the workplace have risen significantly, leading to an increase in harassment:
- Define “civility” and consider the slippery slope from incivility to harassment
- Examine the impact on the organization
- Identify your role in creating a civil work environment
Self-Care for the Remote Worker
For many people, working from home requires an adjustment in schedules, workflows and how they view and use their home space. Taking care of your wellbeing while working from home is crucial to productivity and balance:
- Learn about the importance of setting boundaries
- Discuss components of wellness
- Examine strategies for making working from home work for you.
Work-Life Blend
The concept of work-life balance is being replaced with a more flexible and attractive approach to self-care known as work-life blend:
- Compare the idea of work-life blend and work-life balance
- Examine the challenges and the benefits of work-life blend on the employee and the organization
- Outline ways to encourage this blend
Regulatory and Compliance Topics
Helping your team comply with various federal and state regulations is an important part of ensuring their success in your organization, and helping the organization be successful as well.
Drug-Free Workplace
Every employee has a responsibility to maintain a safe workplace that is free from drugs and alcohol:
- Learn the impact of drug and alcohol use on all employees and the organization
- How to recognize signs of drug or alcohol use/abuse among coworkers
- Review their organization’s Drug-Free Workplace policy, including how to report concerns
Appropriate for all employees.
Reasonable Suspicion
Supervisors are the key to enforcing an organization’s Drug-Free Workplace policies:
- Review the organization’s Drug-Free Workplace policy and their responsibility
- Discuss how to recognize an employee who is struggling with drugs or alcohol
- Consider how to intervene appropriately, following established procedures and documenting performance patterns
Designed for supervisors and managers.
Prevent Harassment or Bullying
Using the organization’s policies, the training focuses on critical elements dealing with harassment or bullying:
- Define “harassment” and “bullying”
- Discuss how to respond to harassment or bullying in the workplace
- Discuss how to prevent harassment and bullying in the workplace
- Review methods to address harassment complaints, according to organizational policies
Useful for all employees or can be tailored for supervisors.
Transportation Industry Compliance
The Village assists companies in the transportation industry with a variety of services. We recognize the transportation industry has unique needs, particularly in complying with the federal regulations regarding drug and alcohol testing. No matter where your employees are in the United States, we can help. Nationwide services available from The Village include:
- Nationwide Employee Assistance Programs
- Locating and providing referrals to Substance Abuse Professionals (SAPs) that meet the requirements of federal regulations
- Drug-Free Workplace training for both employees and supervisors
- "Reasonable Suspicion" training for supervisors to assist them in recognizing and appropriately responding to signs and indications of drug and alcohol abuse
- Critical Incident Stress Management services for employees nationwide
- Policy development and consultation
Personal Wellness and Self-Care
Supporting healthy lifestyles and encouraging employees to be more proactive in caring for themselves results in a more productive and healthier workplace.
Mental Health Awareness
Understanding mental health and mental wellbeing are crucial to our personal and professional lives:
- Learn about warning signs and symptoms of poor mental health
- Identify how we can support friends and family dealing with poor mental or mental illness
- Consider how we can fight the stigma of mental illness and examine the benefits of counseling
Stress Management
With individuals feeling overworked, over-extended, overwhelmed, and overloaded, it may be time to pause:
- Explore common causes of stress
- Discuss strategies for reducing stress in our lives
Navigating and Coping with Change
Change is the only guaranteed constant in life. Whether the change is personal or professional, people will feel its impact in their lives:
- Consider the realities of change and the stages for accepting change
- Outline some techniques for embracing change
- Discuss the role a positive attitude can play in creating effective change
Time Mastery
When your “to-do” list is longer than your time frame, how do you deal with the challenges?
- Address some common time management myths
- Explore strategies to help master your schedule
- Learn tips for dealing with procrastination
Compassion Fatigue and Employee Burnout
Understanding the challenges and stressors we face can feel overwhelming. The care and energy we give to others can play a role in feeling fatigued and burned out:
- Define compassion fatigue and burnout and how they affect you
- Discuss how to manage stressors
- Tips and tools for practicing self-care
"Easy to relate to and made me think about ideas in my daily life." – Training Participant
Changing & Creating Habits
A habit is a “regular practice that is hard to give up”. Wouldn’t it be great to create habits that work with us instead of against us?
- Discover the impact habits have on our daily behaviors and how we see ourselves
- Break down the steps to creating a new habit
- Identify strategies that work for you
Mindfulness
Living every moment, aware and present, is an important component to enjoying life and managing stress:
- Discover the mental and physical health benefits of mindfulness
- Explore different approaches to mindfulness
- Discuss how to incorporate mindfulness into your workday
The Power of Gratitude
Gratitude is a valuable tool for all employees, helping to manage stress, gain perspective, and build resiliency:
- Discuss what true gratitude is and how it can influence success
- Consider why we struggle to show and accept gratitude
- Consider how practicing gratitude can strengthen the culture of an organization
Making Positivity a Habit
A positive attitude is contagious and can elevate the success of an individual and a team:
- Realize the power an attitude has
- Learn where attitudes come from and how to take charge of them
- Consider strategies to embody a more positive attitude to improve our outlook and the culture in our organization
Holiday Stress Management
Life can be stressful, and the holiday season seems to make it more so. What can you do?
- Consider the additional causes of stress during the holidays
- Assess what you want from the holidays
- Identify some of the effects of holiday stress
- Outline some techniques for preparing for and dealing with holiday stress
Nutrition Essentials: Unlocking the Power of Proper nutrition
This empowering session explores how everyday nutrition and lifestyle habits can support your physical health, mental clarity, and emotional resilience. Designed to introduce you to the fundamentals of nutrition, the who and what, goal setting, nutrition labels. Whether you’re starting fresh or refining your routine, this talk will help you reconnect with what it means to truly thrive in your day-to-day life.
Fueling Your Best Self: A Guide to Nutrition for Body, Mind, and sleep
In this insightful and practical session, you’ll learn how to use nutrition as a powerful tool to support your energy, mood, and sleep. With a focus on real-life strategies and approachable habits, this presentation breaks down the science of how food impacts your body, brain, and rest—without the fads or fluff. Perfect if you want to feel more balanced, focused, and well-rested, this guide offers simple shifts that make a big difference. Walk away feeling empowered to fuel your best self—day and night.
Financial Wellness
Learn how to manage your money better and have a successful financial future.
Basic Money Management
Life is busy and hectic for all of us. Unfortunately, it is easy to become disorganized and forget important events. Bills pile up and sometimes we don’t know if they were paid. Basic Money Management examines the fundamentals of a healthy financial life: organizing your bills, reducing your debt, saving for your future, and knowing your rights regarding debt collectors.
Budgeting 101
Budgeting is a way to take control of your finances and achieve financial health. During this class, we will walk you through a 5-step budgeting process, and help you create long and short-term financial goals. We’ll discuss money saving techniques and review tools and technologies that can be used to make your budgeting process easier.
Understanding Your Credit Report and Credit Score
Have you ever been told to close old credit card accounts to help improve your credit score? Have you ever been told that pulling your own credit report hurts your credit score? In this class, we will discuss the components of a credit score and examine some of the common myths. You will learn strategies for increasing your score and learn to avoid doing things that can negatively impact it. Learn how to get your free credit report, how to read it, and how to dispute and correct any errors that you find.
Identity Theft
About 10 million Americans are victimized each year by Identity Theft. Anyone is a potential victim. In this class, we will examine the different types of identity theft, what you can do to protect yourself, common mistakes that leave you open to identity theft, warning signs that you might already be a victim, and what to do if you are a victim of identity theft.
Understanding Student Loans
In this course, we will walk you through repayment options for federally funded student loans. We will also advise you on how to handle delinquent loans and keep them from default.
Defeating Your Debt
It’s estimated that the average American household owes almost $10,000 in credit card debt alone, representing minimum payments of nearly $400 a month. This workshop covers strategies for negotiating interest rates, reaching settlements, and developing repayment plans. Participants will leave empowered to take charge of their debt and work toward a debt-free lifestyle.
Consulting and Other Services
CliftonStrengths® Training
Research shows that companies that utilize a strength-based approach have employees who are 6x more engaged and 3x more likely to report an excellent quality of life (not just at work). CliftonStrengths® is designed to identify your innate talents and help you transform them into superpowers. Our tailored approach ensures that your team members understand their (and their team members) unique talents, identifies opportunities for personal development, and learns how to utilize their strengths for greater engagement, productivity, and relationships.
Our team will work with you to design a program that will meet your objectives and be appropriate for your and group size and time availability. Some things you can expect:
- Lots of Aha Moments
- A better understanding of self and others
- Improved relationships with team members
- Increased awareness of why there is friction is some areas
- More intentional communication
- Development of a common language around behaviors, mindsets, and decisions
- Energizing team building
- Self reflection leading to improved performance
- More grace in moments of frustration
Check out more information here.
Employee Engagement Surveys
Our consultants are ready to assist in surveying your employees through the design and implementation of employee engagement surveys. Our surveys are designed to be objective and anonymous so that participants can feel free and comfortable sharing their own unique perspectives on their experience with your organization, allowing you to make better enterprise-wide decisions.
Individual Career Transition
It’s a difficult decision to layoff employees. You can soften the blow by supporting their transition. The Village can provide 1:1 career transition services to help employees land on their feet. The Village customizes outplacement services for your senior professionals, managers, and executives. Services include:
- CliftonStrengths® Assessment and exploration
- Job search campaign management assistance
- Resume and cover letter development
- Networking training and resources
- Interviewing and negotiation training
To learn more or to request a quote, call 800-627-8220 or email us.
